Last Updated: 01 January 2024

At Flex Shop (operating from proplastertools.com), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, store, and protect the data we gather from trade professionals and other visitors to our website. By using our site, you consent to the practices described in this policy.

1. Information We Collect

We collect information that helps us provide our services and improve your experience:

  • Personal Identification Information: Name, email address, shipping address, and phone number when you place an order or create an account.
  • Payment Information: Credit/debit card details (processed securely by our PCI-DSS compliant payment gateways), PayPal account information. We do not store full card details on our servers.
  • Technical Data: IP address, browser type, device information, and pages visited, collected through cookies and similar technologies.
  • Communication Data: Correspondence when you contact us via email (e.g., [email protected]) or other channels.

2. How We Use Your Information

Your data is used for the following purposes:

  • To process and fulfil orders for automatic taping tools, corner finisher kits, compound pumps, and other drylining tools.
  • To communicate with you about orders, shipments, and customer service inquiries.
  • To improve our website, product offerings, and customer experience.
  • To prevent fraud and ensure transaction security.
  • To comply with legal obligations and enforce our terms of service.

3. Data Sharing and Disclosure

We value your trust and do not sell your personal data. We may share information with:

  • Payment Processors: Secure third-party services (e.g., PayPal, card processors) to handle transactions.
  • Shipping Partners: To deliver orders globally (excluding Asia and certain remote areas).
  • Legal Authorities: If required by law or to protect our rights and safety.
  • Service Providers: Companies that assist with website operation, analytics, and marketing, under strict confidentiality agreements.

4. Data Storage and Security

We implement robust measures to protect your data:

  • All transactions are encrypted using SSL technology.
  • Payment data is handled by PCI-DSS compliant providers; we do not store sensitive card details.
  • Personal data is stored on secure servers with limited access.
  • We retain data only as long as necessary for business, legal, or tax purposes.

5. Your Rights

As a user, you have the right to:

  • Access, update, or delete your personal information.
  • Opt-out of marketing communications.
  • Restrict or object to data processing (where applicable by law).
  • Lodge a complaint with a supervisory authority (e.g., the ICO in the UK).

To exercise these rights, contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies to enhance site functionality and analyse traffic:

  • Essential Cookies: Required for core functions like shopping cart and checkout.
  • Analytical Cookies: Help us understand how visitors use our site (e.g., Google Analytics).
  • Marketing Cookies: Used to display relevant ads (you can opt-out via browser settings).

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect site performance.

7. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

8. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Email: [email protected]
Address: Flex Shop, 67 Treyew Rd, Truro, GB TR7G 6UQ