Welcome to Flex Shop’s FAQ page. We’ve compiled answers to the most common questions about our products, ordering process, delivery, and more. As specialists in drylining and plastering tools, we’re committed to providing professional tradespeople with the information they need.
Products & Orders
What types of products does Flex Shop specialise in?
We specialise in professional drylining and plastering tools, including automatic taping tools, beading equipment, corner tools, bucket trowels, compound pumps, cutting stations, and a wide range of accessories specifically designed for trade professionals.
Do you offer complete kits or individual parts?
Yes, we offer both comprehensive kits and individual components. For example, we stock Automatic Taper Kits, Corner Finisher Kits & Parts, and Compound Pump & Filler Kits & Parts, allowing you to either get a complete solution or replace specific components as needed.
How can I place an order?
You can place orders directly through our website. Simply browse our categories, add items to your cart, and proceed through our secure checkout process.
Payment Options
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure all transactions are secure.
Delivery & Shipping
What delivery options are available?
We offer two main shipping methods:
– Standard Shipping: £12.95 via DHL or FedEx, delivering within 10-15 days after dispatch
– Free Shipping: For orders over £50 via EMS, delivering within 15-25 days after dispatch
How long does order processing take?
We process all orders within 1-2 business days before dispatch. This ensures your tools are carefully prepared for shipping.
Do you ship worldwide?
We ship globally with the exception of Asia and some remote areas due to logistical constraints. If you have questions about delivery to your specific location, please contact us.
Can I track my order?
Yes, all shipments include tracking information so you can monitor your order’s progress and plan your project timeline accordingly.
Returns & Refunds
What is your returns policy?
We offer a 15-day return period from the date of receipt. If you need to return an item, please contact us at [email protected] for assistance, and we’ll guide you through the straightforward process.
What if I receive a faulty product?
We stand behind our product quality, but if you receive a faulty item, please contact us immediately at [email protected]. We’ll arrange for a replacement or refund as appropriate.
Company & Support
Where is Flex Shop located?
We’re based at 67 Treyew Rd, Truro, GB TR7G 6UQ, United Kingdom.
How can I contact customer service?
You can reach our customer service team by email at [email protected] or by phone. We’re always ready to assist with expert advice and support for your drylining and plastering projects.
Do you offer trade discounts?
We value our trade professionals. For information about potential trade discounts or bulk ordering benefits, please contact us directly to discuss your needs.
If you have any further questions not covered here, please don’t hesitate to contact our team at [email protected]. We’re committed to supporting professionals in the drylining and plastering trade with quality tools and reliable service.